@slee02: sorry, no solution by me. check the acronis forum, link below. if you have problems and readme.txt could not help, please read the following instructions:
if activation is required, do this first
click "Activate" (wait) click "Activate from another computer" and type any activation code, e.g. 1234
if it doesn't help, run setup.exe again and choose "repair". run the activator again.
if it doesn't help, Uninstall, reboot, then run the Acronis cleaner (option 2) before reinstalling:
you've done this already because you have read "readme.txt" carefully? fine!
now there are 2 reasons why an activation might not last even if you activate again and again: 1. message "hardware-id has changed"
a well known issue since version 2012. in many cases the solution was to start Setup.exe again and choose "repair".
if that doesn't help, please check the acronis forum 2. message "too many activations" / "serial number is not genuine"
that means "license_activator.exe" could contact the acronis server.
check your hosts file at %SYSTEMROOT%\system32\drivers\etc\hosts
i've seen a hosts file which was corrupted by an adobe-crack and looked like this: 127.0.0.1 activation.acronis.com127.0.0.1 na1r.services.adobe.com
127.0.0.1 hlrcv.stage.adobe.com (funny thing: adobe block works, true image NOT)
because it should look like that: 127.0.0.1 activation.acronis.com
the important line for true image is 127.0.0.1 activation.acronis.com
(you need an admin instance of your editor to edit the hosts file, additionally it might be write-protected in its properties)
if this is not possible for any reason, you can add a firewall rule instead (on vista and newer). of course you also need an admin cmd for that:
last possibility to resolve this message is to rename/move
"license_activator.exe". DON'T DELETE IT, you need it to reactivate (for any reason - disconnect internet during that). if you always get "unknown true image version" while using the latest activator
most likely combined with "CScript-Error":
it seems that you have problems with your wsh (windows scripting host) - it might be deactivated by e.g. antispy?
to use my activator nevertheless:
(rightclick) open ActivationAcronisTIH.exe
(the activator itself) with winrar, unpack all files and folders to an empty folder
(rightclick) open Activation_en.cmd to edit with editor
replace line 43
with this line:
(example for the latest version 2014. you might have to adjust VERSION to your actual installed build, matching the unpacked folder name, no spaces at the end of the line!
run Activation_en.cmd as admin - done. the above method also helps if the activator just closes without any message