Computer help? Blue screen results to crash dump.

**DarnLiina** · 03-21-12 at 10:03 AM

Thanks for stopping by!
I'm trying to fix my mother's computer. She says she might have uninstalled something and I'm guessing that it is possibly a necessary driver on her Windows 7 laptop since it is coming up to a blue screen showing a crash dump. I can open it up into safe mode perfectly fine but it won't load into windows as it normally should.

From the problem details provided:
BlueScreen

Files that help describe the problem:
C:\Windows\Minidump\032112-29702-01.dmp
C:\Users\---------\AppData\Local\Temp\WER-34991-0.sysdata.xml

In addition, I already checked if there where any backups but there are none and my last option would be putting a clean copy of Windows on.

Thanks a lot :)
Lina!

**wingomeza** · 03-21-12 at 10:15 AM

i would just format and install fresh.... less headaches

**DarnLiina** · 03-21-12 at 10:18 AM

That is what I'm thinking about doing right now :)
Thanks wing!

**klown07** · 03-21-12 at 10:24 AM

Actually, you might not need to do a fresh install, you can use the windows 7 disk to do a repair. Just boot from cd/dvd, when Windows 7 loads from the disc, and you get to the screen that says Install Now, at the lower leftish side of the screen you will see an option to Repair Your computer, click that. You'll go to the system recovery options. Go from there, hopefully that works. you may or may not have to go in to bios to set it to boot from cd/dvd. Just insert the disc and restart or power on your computer and if it asks to Press Any Key to boot from Cd, you got it. Here are some better instructions with pictures:

Code: Select All

http://pcsupport.about.com/od/toolsofthetrade/ss/windows-7-startup-repair.htm

**espit** · 03-21-12 at 10:30 AM

Wow, your 1st blue screen of death. It can be anything from a virus to a mistakenly deleted file or driver and even equipment failure (like ram or a hard drive). The possibilities are endless. Welcome to the wonderful world of Windows. Yeah for sure format and re-install. If it's under warranty have it checked out cuz they can probably decipher that cryptic bluespeak that's on your screen. Otherwise it's a re-do and check all connected machinery for worms and trojans and somesuch. Good luck. We've all been there. Myself too many times to count.

**klown07** · 03-21-12 at 10:32 AM

Yeah, also if you can boot in to safe mode, do it with networking and connect to the internet and download free versions of malwarebytes and superantispyware and do the scanning

**Method512** · 03-21-12 at 10:34 AM

You can also try system restore. (I assume you know what this is?)

**wingomeza** · 03-21-12 at 10:35 AM

try combofix is really good. if you want to go for this option..

**klown07** · 03-21-12 at 10:36 AM

Quote: Originally Posted by Method512

You can also try system restore. (I assume you know what this is?)

"In addition, I already checked if there where any backups but there are none and my last option would be putting a clean copy of Windows on."

I think she might be talking about system restore, but i could be wrong

**Method512** · 03-21-12 at 10:40 AM

I blame the language barrier!!

**DarnLiina** · 03-21-12 at 11:52 AM

Haha XD
Yeah, I'm pretty sure I know what system restore is. Thanks for asking though :)
There are no viruses, malware, etc. It is just an issue with a visual driver she uninstalled. I also got Paragon backup and recovery just in case this happens again in the future.

CASE RESOLVED!

**wingomeza** · 03-21-12 at 12:12 PM

Quote: Originally Posted by Method512

I blame the language barrier!!

i know the feeling lol

**Method512** · 03-21-12 at 12:17 PM

Aren't you from LA? (always saw you as a mexican too because of your avi btw haha)

@Lina: tbh I format my pc everytime any problem appears..I never even used system recovery.

**wingomeza** · 03-21-12 at 12:53 PM

Quote: Originally Posted by Method512

Aren't you from LA? (always saw you as a mexican too because of your avi btw haha)

born in Mexico, work in L.A.
saludos!

03-21-12 at 10:24 AM	#4
klown07 ¤ŽØMßî€Š¤ Join Date: Aug 2009 Location: tehINTERNET Posts: 2,456	Actually, you might not need to do a fresh install, you can use the windows 7 disk to do a repair. Just boot from cd/dvd, when Windows 7 loads from the disc, and you get to the screen that says Install Now, at the lower leftish side of the screen you will see an option to Repair Your computer, click that. You'll go to the system recovery options. Go from there, hopefully that works. you may or may not have to go in to bios to set it to boot from cd/dvd. Just insert the disc and restart or power on your computer and if it asks to Press Any Key to boot from Cd, you got it. Here are some better instructions with pictures: Code: Select All http://pcsupport.about.com/od/toolsofthetrade/ss/windows-7-startup-repair.htm

03-21-12 at 10:15 AM	#2
wingomeza Expert Join Date: Dec 2009 Location: Dodger Town Posts: 912	i would just format and install fresh.... less headaches

03-21-12 at 10:18 AM	#3
DarnLiina Apprentice Join Date: Jul 2011 Location: Colorado, USA Posts: 302	That is what I'm thinking about doing right now :) Thanks wing!

03-21-12 at 10:30 AM	#5
espit Newcomer Join Date: Oct 2009 Posts: 73	Wow, your 1st blue screen of death. It can be anything from a virus to a mistakenly deleted file or driver and even equipment failure (like ram or a hard drive). The possibilities are endless. Welcome to the wonderful world of Windows. Yeah for sure format and re-install. If it's under warranty have it checked out cuz they can probably decipher that cryptic bluespeak that's on your screen. Otherwise it's a re-do and check all connected machinery for worms and trojans and somesuch. Good luck. We've all been there. Myself too many times to count.

03-21-12 at 10:32 AM	#6
klown07 ¤ŽØMßî€Š¤ Join Date: Aug 2009 Location: tehINTERNET Posts: 2,456	Yeah, also if you can boot in to safe mode, do it with networking and connect to the internet and download free versions of malwarebytes and superantispyware and do the scanning

03-21-12 at 10:34 AM	#7
Method512 Is there a character limi Join Date: Jan 2010 Location: Jersey (GMT) Posts: 3,303	You can also try system restore. (I assume you know what this is?)

03-21-12 at 10:35 AM	#8
wingomeza Expert Join Date: Dec 2009 Location: Dodger Town Posts: 912	try combofix is really good. if you want to go for this option..

03-21-12 at 10:36 AM	#9
klown07 ¤ŽØMßî€Š¤ Join Date: Aug 2009 Location: tehINTERNET Posts: 2,456	Quote: Originally Posted by Method512 You can also try system restore. (I assume you know what this is?) "In addition, I already checked if there where any backups but there are none and my last option would be putting a clean copy of Windows on." I think she might be talking about system restore, but i could be wrong

03-21-12 at 10:40 AM	#10
Method512 Is there a character limi Join Date: Jan 2010 Location: Jersey (GMT) Posts: 3,303	I blame the language barrier!!

03-21-12 at 11:52 AM	#11
DarnLiina Apprentice Join Date: Jul 2011 Location: Colorado, USA Posts: 302	Haha XD Yeah, I'm pretty sure I know what system restore is. Thanks for asking though :) There are no viruses, malware, etc. It is just an issue with a visual driver she uninstalled. I also got Paragon backup and recovery just in case this happens again in the future. CASE RESOLVED!

03-21-12 at 12:12 PM	#12
wingomeza Expert Join Date: Dec 2009 Location: Dodger Town Posts: 912	Quote: Originally Posted by Method512 I blame the language barrier!! i know the feeling lol

03-21-12 at 12:17 PM	#13
Method512 Is there a character limi Join Date: Jan 2010 Location: Jersey (GMT) Posts: 3,303	Aren't you from LA? (always saw you as a mexican too because of your avi btw haha) @Lina: tbh I format my pc everytime any problem appears..I never even used system recovery.

03-21-12 at 12:53 PM	#14
wingomeza Expert Join Date: Dec 2009 Location: Dodger Town Posts: 912	Quote: Originally Posted by Method512 Aren't you from LA? (always saw you as a mexican too because of your avi btw haha) born in Mexico, work in L.A. saludos!